Frequently asked questions

What is USA Energy?

USA Energy is an energy broker that helps businesses find the best energy plans and providers for their needs. We specialize in navigating complex energy markets to help clients save money and reduce energy usage. Our team of energy experts provides personalized advice and support to businesses of all sizes and industries. We are committed to transparency, fairness, and excellence in everything we do.

What services does USA Energy offer?

We specialize in providing energy brokerage services for commercial clients of any size in deregulated states. We have partnered with the top 26 energy suppliers to offer fixed rates, which can help our clients save money and avoid the risk of unpredictable price spikes. Our unique Blend and Extend program allows clients to secure the longest possible fixed rate agreement, which provides price protection and the potential for even greater savings if energy prices drop below the fixed rate. Our goal is to provide reliable, cost-effective energy solutions that meet the unique needs of each of our clients.

How does USA Energy help me save money on energy?

We help our clients save money on energy by utilizing our expertise in the energy market and leveraging our relationships with top energy suppliers to secure competitive rates. We work with each client to understand their unique energy needs and usage patterns, allowing us to tailor our recommendations and strategies to maximize savings. Additionally, we offer a Blend and Extend program, which provides fixed rates for the longest possible term to help clients lock in savings and avoid price increases. Our team of energy experts also provides ongoing support and advice to help clients optimize their energy usage and identify opportunities for further cost savings. Overall, our goal is to provide our clients with reliable, cost-effective energy solutions that help them achieve their business goals while minimizing expenses.

Is there a fee for USA Energy's services?

No, there is no fee for USA Energy’s services. We earn a commission from energy providers for the energy plans we help businesses secure. This commission is included in the energy rate and is not an additional cost to the business. Our fee structure is designed to be transparent and fair, so businesses can trust that they are getting the best value for their energy dollar.

How do I sign up for USA Energy's services?

Signing up for USA Energy’s services is easy and straightforward. Start by visiting our website at and navigating to our Free Rate Analysis page. From there, simply provide some basic information about your business, including your current energy bill, annual usage, and current utility, and our team will conduct a thorough analysis to identify potential cost savings opportunities. We work with businesses of all sizes and offer automatic pricing options to ensure a seamless experience for our clients. If you have any questions or need additional support, our team of energy experts is always available to provide personalized advice and guidance to help you achieve your energy goals. So why wait? Sign up for our services today and start saving on your energy bills!

What is an energy broker?

An energy broker is a professional who acts as an intermediary between energy suppliers and energy consumers. Their primary role is to help consumers find the best energy deal that meets their specific needs and budget. Energy brokers work by assessing the energy market and negotiating with multiple energy suppliers to find the best rates and terms for their clients. They can offer valuable insights and advice to help consumers make informed decisions about their energy consumption and supply. In short, an energy broker can be a valuable resource for consumers looking to save money on their energy bills and navigate the complex energy market.

Why should I use an energy broker?

There are several reasons why you might choose to use an energy broker to help you navigate the energy market. Energy brokers have the expertise and resources to help you find the best energy deals for your specific needs, whether you’re a residential or commercial customer. They can help you understand the complexities of energy pricing and contract terms, and negotiate on your behalf with energy suppliers to ensure that you get the most competitive rates. Energy brokers can also help you manage your energy usage and find ways to reduce your energy costs over time. Ultimately, working with an energy broker can help you save time and money, while ensuring that you have access to reliable and affordable energy.

What are energy markets?

Energy markets are the systems and processes through which energy is bought and sold. They include wholesale markets where large volumes of energy are traded between generators, suppliers, and brokers, as well as retail markets where individual consumers purchase energy from suppliers. Energy markets can be regulated or deregulated, with regulated markets typically having government oversight and price controls, while deregulated markets allow for more competition and consumer choice.

What is energy deregulation, and how does it affect me?

Energy deregulation is the process of removing regulations that limit competition among energy providers in a particular region or state. This means that consumers in that area can choose their own energy provider instead of being limited to a single utility company.

Energy deregulation can affect you by giving you more options when it comes to your energy provider. This can lead to more competitive pricing and potentially lower energy bills. Additionally, it can allow you to choose an energy provider that aligns with your values, such as one that offers renewable energy options. It is important to research and compare energy providers to make an informed decision about which one is the best fit for your needs.

What has changed with deregulated energy?

Deregulated energy markets have brought about changes in the way consumers buy and use electricity and natural gas. Prior to deregulation, consumers were required to purchase their electricity or gas from a single utility company that held a monopoly in their area. However, with deregulation, consumers now have the ability to choose their energy supplier, and competition between energy providers has increased.

As a result of deregulation, consumers can often find better rates and more favorable contract terms by shopping around for energy suppliers. This can lead to savings on monthly energy bills, as well as the ability to choose energy sources that align with personal values, such as renewable energy options. Additionally, deregulation has led to innovation in the energy industry, with new providers entering the market and offering different products and services.

How do energy markets work?

Energy markets work by matching supply and demand for energy at a given point in time. Suppliers and generators offer energy for sale at various prices, while buyers, such as utilities and brokers, bid for the energy they need. The market price for energy is determined by the intersection of supply and demand, with prices fluctuating based on factors such as weather conditions, fuel costs, and regulatory changes.

How does USA Energy help me navigate energy markets?

USA Energy helps businesses navigate energy markets by providing access to a wide range of suppliers and plans, as well as expert guidance on market trends and pricing. With extensive industry knowledge and experience, USA Energy can help businesses identify cost savings opportunities, understand complex energy contracts, and make informed decisions about their energy usage and procurement strategies.

What factors affect energy prices?

There are many factors that can impact energy prices, including supply and demand, fuel costs, weather conditions, regulatory policies, and geopolitical events. In addition, energy prices can be influenced by market speculation and other non-market factors, making it difficult to predict or control price fluctuations.

How can I stay updated on energy market trends?

USA Energy provides regular updates on energy market trends and news through its website, email newsletters, and social media channels. In addition, businesses can stay informed by monitoring industry publications, attending conferences and events, and working with a trusted energy advisor like USA Energy. By staying up-to-date on market trends and developments, businesses can make more informed decisions about their energy procurement strategies and manage their energy costs more effectively.

Is your rate an energy only rate?

No, we specialize in providing our clients with an all-inclusive fixed rate that encompasses all charges, without any additional pass-through costs. While there may be rare occasions where a client specifically requests an energy-only rate, it is not our standard offering.

What is kilowatt (kW)?

Kilowatt (kW) is a unit of power, which represents the rate at which energy is used or produced.

What are kilowatt-hours (kWh)?

Kilowatt-hours (kWh) is a unit of energy, which represents the amount of energy used or produced over time. For example, if you use a 1000 watt appliance for an hour, you will have used 1 kWh of energy.

What the difference between kWh and kW?

The difference between kWh and kW is that kWh is a unit of energy, while kW is a unit of power. kW is a measure of the rate at which energy is used or produced, while kWh is a measure of the total amount of energy used or produced.

What is Natural Gas?

Natural gas is a fossil fuel that is found deep beneath the earth’s surface. It is primarily composed of methane, although it may also contain small amounts of other hydrocarbons such as ethane, propane, and butane. Natural gas is often used as a source of energy, particularly for heating and cooking in homes and businesses, as well as for generating electricity in power plants. It is also used as a fuel for vehicles and as a raw material in the production of chemicals and other products. Natural gas is considered a cleaner-burning fuel than other fossil fuels like coal and oil, and its abundance and relatively low cost have made it an increasingly popular energy source around the world.

What is a therm?

A therm is a unit of energy, used to measure the amount of natural gas consumed. One therm is equal to 100,000 British thermal units (BTUs), which is approximately the amount of energy released by burning 100 cubic feet of natural gas.

What am I shopping for when comparing Natural Gas rates?

When comparing natural gas rates, you are shopping for the price per therm or per cubic foot of natural gas, which will determine how much you pay for your natural gas consumption over time. It is important to compare rates from different suppliers to find the best price for your natural gas consumption.

What is a supplier?

A supplier refers to a company that generates or purchases electricity or natural gas and sells it to end-users, such as residential or commercial customers. Suppliers can operate in a regulated or deregulated energy market, and they may offer a variety of energy products and services, including fixed or variable rate plans, renewable energy options, and energy efficiency programs. In a deregulated energy market, customers have the option to choose their energy supplier, which can provide more competition and potentially lower prices.

What changes can I expect as a result of the switching process?

As a result of the switching process, you can expect a few changes. Firstly, you will begin receiving your energy supply from your new supplier rather than your old one. This may result in changes to your billing, payment options, and customer service contact information. You may also see changes in the cost of your energy supply, depending on the terms of your new agreement. It’s important to review your new contract carefully to understand any changes and ensure that you are getting the best deal for your energy needs. Finally, you may need to provide your new supplier with meter readings or other information to ensure that your energy usage is accurately recorded and billed.

What is a utility?

A utility is an organization or company responsible for providing essential public services, such as electricity, gas, water, and sewage, to homes, businesses, and other establishments. Utilities typically operate as regulated monopolies, meaning that they are the only provider of their services within a given geographic area and are subject to government regulation to ensure that their prices and service quality are fair and reasonable. The responsibilities of utilities include managing and maintaining the infrastructure required to deliver services, setting rates and billing customers, and responding to service outages or other emergencies.

Does my bill still come from the utility?

There are two types of billing options when it comes to your energy agreements: consolidated (one bill from the utility) and dual billing (one from the supplier for the supply costs and one bill from the utility for distribution costs). Most standard agreements will be consolidated billing.

Whom do I call if my power goes out?

The delivery of your natural gas and electricity is still regulated and maintained by the local utility. Should you experience a service disruption, your local utility should be contacted immediately for assistance.

If I switch, will service to my facility suffer?

Not at all. The local utility continues to operate services to your building. They also continue to flow through the associated charges through your newly selected retailer. As a regulated utility, they are mandated to ensure reliability to each customer in their service area. It makes no difference to them which retailer supplies your energy.

What new meters, lines, and wires will need to be installed if I switch?

In almost all cases, no additional equipment is required. The chosen supplier will deliver the electricity over the same lines as before, because the transmission and distribution system is still owned and provided by the utility.

Will I incur any fees by switching to another supplier?

It depends on the specific terms and conditions of your current energy contract. Some contracts may include early termination fees or other charges if you switch suppliers before the end of your contract term.

How do I know if you are giving me the best price?

As an energy broker, we work with multiple suppliers to get the best energy rates for our clients. We use our expertise and industry knowledge to negotiate rates and contract terms on behalf of our clients. We are transparent in our pricing and provide competitive rates that are market-driven.

What will these services cost my company?

Our services are free of charge for our clients. We are paid by the energy suppliers we work with, so there are no direct costs to your company for using our services.

What is automatic pricing?

Automatic pricing is a feature offered on USA Energy’s website that allows customers to quickly receive pricing information for their energy needs. The automatic pricing option is available for electricity usage up to 500,000 kWh and 30,000 therms of natural gas. This feature provides customers with a pricing quote within seconds, making it a convenient and efficient option.

What is custom pricing?

Custom pricing is another option available on USA Energy’s website, which allows customers to select a range of electricity usage from 300,000 kWh and up and 10,000 therms and up of natural gas. For energy usage above 500,000 kWh and 30,000 therms, custom pricing is required. Customers have an option between 300,000-500,000 kWh and 10,000-30,000 therms to select automatic or custom pricing. With custom pricing, customers can receive a tailored pricing quote based on their specific electricity needs. This option may take up to 72 hours to receive a quote, but it provides more personalized and detailed pricing information.

What's the difference between automatic and custom pricing?

The main difference between automatic pricing and custom pricing is the level of customization and the range of electricity usage covered. Automatic pricing is a quick and easy option available for electricity usage up to 500,000 kWh and 30,000 therms of natural gas, while custom pricing is available for energy usage from 300,000 kWh and up and 10,000 therms and up of natural gas. Customers can select between 300,000-500,000 kWh and 10,000-30,000 therms to choose between automatic or custom pricing.

With automatic pricing, customers can quickly receive a pricing quote within seconds, making it a convenient and efficient option. However, custom pricing provides a more personalized and tailored pricing quote based on specific electricity needs. This option may take up to 72 hours to receive a quote, but it provides more detailed pricing information that can potentially save more money.

What is the "Price to Compare"?

The Price to Compare is the rate that your local utility charges for the supply portion of your energy bill. This rate is used as a benchmark when comparing offers from energy suppliers. By comparing offers from suppliers to the Price to Compare, you can determine if the offers you receive are competitive and if you will save money by switching suppliers.

Can I contact the retailers myself to get a price quote?

Yes, you can contact energy retailers directly to get a price quote. However, this can be time-consuming and confusing, as there are many suppliers and contract terms to consider. Additionally, many any will only work with the broker and not the client themselves. By working with USA Energy, you can save time and have access to multiple suppliers and competitive rates. We also handle the negotiations and contract management on your behalf, which can save you money and hassle in the long run.

What types of energy plans are available?

Energy plans typically come in three types: fixed rate plans, variable rate plans, and hybrid rate plans.

What are fixed rate plans?

Fixed rate plans offer a set rate for the duration of the contract term, which can be up to several years. This means that your energy rates will not change, regardless of fluctuations in the energy market.

What are variable rate plans?

Variable rate plans offer rates that can fluctuate based on changes in the energy market. These plans often start with lower rates, but they can increase over time. Historically, customers lose the most money in the long run with variable rate plans.

What are hybrid rate plans?

Hybrid rate plans are a combination of fixed and variable rate plans. They typically offer a fixed rate for a set period and then switch to a variable rate for the remainder of the contract term.

Which type of energy plan is best for me?

Choosing the best energy plan depends on several factors such as your energy usage, budget, and risk tolerance. At USA Energy, we believe that fixed rate plans are the most beneficial for clients because they offer price protection and stability. With a fixed rate plan, you lock in a set rate for the duration of the contract, which means you won’t be affected by any fluctuations in energy prices. This can help you budget and plan for your energy costs, especially if you have a set monthly budget. It’s important to consider your energy usage and needs before choosing a plan, and our team at USA Energy can help guide you through the process to find the best plan for your specific situation.

Can I switch energy plans after signing up with USA Energy?

Clients can switch energy plans after signing up with USA Energy, but we recommend that they wait until the end of their current contract date to avoid early termination fees. We understand that situations can change, and our clients may need to switch plans, so we are happy to assist them with the process. Our team can help clients evaluate their options and choose the plan that best fits their current energy needs.

Who are the energy providers USA Energy works with?

We have established partnerships with several reputable energy providers in the industry. Some of the energy suppliers we work with include Direct Energy, Freepoint Energy Solutions, Gexa Energy, AEP Energy, SFE Energy, NextEra Energy, Homefield Energy, Dynegy, Hudson Energy, Vista Energy, Nordic Energy, TXU Energy, Champion Energy Services, Smartest Energy, Constellation, Indra Energy, Engie, Sprague, Gas South, Tiger Natural Gas, Inc., NRG, Green Mountain Energy, Infinity Energy, Energy Harbor, and Washington Gas. Our team has carefully selected these providers based on their reliability, competitive pricing, and commitment to delivering exceptional customer service.

How does USA Energy choose energy providers?

USA Energy has a rigorous vetting process when it comes to selecting energy providers to work with. We consider various factors such as the provider’s reputation in the industry, the quality of their services, and their ability to offer competitive rates. We also ensure that the providers we work with are licensed, certified, and comply with all regulations and standards. Our goal is to offer our clients a diverse range of reliable and affordable energy options, and we carefully select our partners to help us achieve this goal.

Can I choose my own energy provider?

USA Energy provides a convenient way to choose an energy provider by offering a free rate analysis to help customers find the best energy plan for their needs. Going through USA Energy’s rate analysis process ensures that they are getting the best rates available.

How does USA Energy help me compare energy providers?

USA Energy offers a free rate analysis that compares rates from a variety of energy providers to help customers find the most cost-effective fixed rate energy plan for their specific needs. Our team of energy experts thoroughly analyzes the customer’s energy usage and budget to find the most suitable energy plan for their business.

Can USA Energy negotiate rates with energy providers on my behalf?

USA Energy works closely with energy providers to negotiate the best possible rates for our customers. Our team of experts leverages our buying power to secure competitive rates that are not available to the general public. Our free rate analysis process is designed to help customers take advantage of these exclusive rates and save money on their energy bills.

What am I shopping for when comparing energy rates?

When comparing energy rates, you are primarily shopping for the best price available in your area. This includes not only the price per kilowatt-hour (kWh) and/or therms, but also any additional fees or charges that may be included in the contract. It is important to consider whether the rate is fixed or variable, as well as the length of the contract term. You should also compare the supplier’s reputation and customer service record. Finally, be sure to review the terms and conditions of any contract carefully to ensure that you understand any fees, penalties, or other obligations that may be associated with switching to a new electricity supplier.

How can I monitor my energy usage?

There are several ways to monitor your energy usage, such as installing a smart meter, using energy monitoring apps or devices, or checking your monthly utility bills.

Can USA Energy help me reduce my energy usage?

Yes, USA Energy provides energy-saving tips, and resources to help you reduce your energy usage and lower your energy bills. Our energy experts can also provide personalized advice and recommendations based on your specific energy needs and usage patterns.

What are energy efficiency programs?

Energy efficiency programs are initiatives that promote the use of energy-efficient technologies and practices to reduce energy usage and costs. These programs may include incentives, rebates, or financing options to help consumers upgrade to more energy-efficient equipment and appliances.

How do I qualify for energy efficiency programs?

Qualification requirements for energy efficiency programs may vary depending on the program and your location. Some programs may have income or eligibility requirements, while others may be available to all consumers. USA Energy can help you find and enroll in energy efficiency programs that are available in your area and that you may be eligible for.

Which portion of my invoice can I control?

Only the commodity portion itself is deregulated. Businesses are able to choose who supplies their energy, and the manner by which they are charged. Leveraging this vibrant wholesale market provides you with a great set of options. The transmission/distribution portion of your invoice is still regulated, meaning your local utility continues to service the physical delivery of your energy.

How do I receive my energy bill?

The client typically receives their energy bill from their current utility company and/or supplier. This is a monthly bill that can be received via mail, email, or through an online portal.

What should I look for in an energy plan?

When looking for an energy plan, it’s important to consider several factors to ensure that you’re getting the best deal for your business. One key factor to consider is the type of plan being offered, whether it’s fixed, variable, or a hybrid plan. Fixed rate plans are generally considered the best option because they provide a set price for the entire contract term, offering predictability and protection against price fluctuations in the market.

Look for a plan that meets your specific needs, such as the length of the contract and any fees or penalties for early termination. You should also consider the reputation and reliability of the energy supplier. It’s a good idea to research customer reviews and ratings to ensure you choose a reputable supplier. Additionally, be sure to read the fine print and understand all the terms and conditions of the plan before making a decision. If you’re unsure or need guidance, an energy broker can help you navigate the process and find the best plan for your business.

How do I make payments for my energy bill?

Regarding payment methods, clients make payments for their energy bill through the new supplier, which is then processed through the local utility.

Can I set up automatic payments?

Automatic payments can usually be set up with the new supplier to ensure timely payments.

What happens if I miss a payment?

If a payment is missed, the client will need to handle the issue with their supplier and/or local utility.

What are my options for billing and payment disputes?

If there are any billing or payment disputes, the client should address them with their supplier and/or local utility. They should provide options for resolving any issues.

Will I have to pay a cancellation fee if my business moves or closes?

It depends on the supplier. If your business moves, we can simply request a change of address form along with a new account number. Generally, if you turn off the meter and there is a cancellation fee associated with your contract, you will be responsible for that cancellation fee.

What is renewable energy?

Renewable energy refers to energy that comes from natural resources that are replenished over time, such as solar, wind, geothermal, and hydropower. Unlike non-renewable sources like fossil fuels, renewable energy sources have minimal environmental impact and are considered sustainable.

How does USA Energy support renewable energy?

While USA Energy does not offer any renewable energy solutions directly, we work with suppliers who may offer renewable energy plans. We encourage our clients to consider these options and make informed choices that align with their values and goals.

Can I switch to a renewable energy plan?

Whether you can switch to a renewable energy plan depends on the availability of such plans in your area and the suppliers we work with. It is best to contact us or check with your current supplier to see if this is an option.

What are the benefits of renewable energy?

The benefits of renewable energy include reducing greenhouse gas emissions, mitigating climate change, improving public health by reducing air and water pollution, and creating jobs in the clean energy sector. Additionally, renewable energy sources have the potential to provide energy independence and energy security.

What are the challenges of renewable energy?

Despite the many benefits of renewable energy, there are also challenges associated with its adoption, such as high upfront costs for installation and infrastructure, intermittency and variability of some sources, and the need for energy storage and grid modernization to accommodate renewable energy sources. However, many of these challenges are being addressed through innovation and technological advancements in the field.

How do I contact USA Energy's customer service?

You can contact USA Energy’s customer service by calling the general number at +1 (855) 328-8008 or by emailing

What are USA Energy's customer service hours?

USA Energy’s customer service hours are from 9am to 5pm EST Monday through Friday.

What languages does USA Energy offer customer service in?

USA Energy only offers customer service in English.

Can I leave feedback about my experience with USA Energy?

Yes, you can leave feedback about your experience with USA Energy by following this link:

What should I do if I have a complaint about USA Energy's services?

If you have a complaint about USA Energy’s services, please contact customer service at +1 (855) 328-8008 or email Our team will work to resolve your complaint as soon as possible.

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